Enterprise Solutions

Elevating Every Interaction. Strengthening Every Relationship.

We approach Enterprise Solutions by enhancing every stage of the customer's journey, from first contact to resolution and beyond, while reducing service costs.

More Than Support Strategic Customer Experience Partnership

We deliver customer operations as part of a larger digital strategy, combining trained talent, digital tools, and smart workflows to provide support that’s consistent, empathetic, and outcome focused.

Omnichannel support across voice, email, chat, and social
Multilingual teams delivering localized brand experiences
AI-powered chatbots integrated with human support for faster resolution
Data-backed retention and loyalty strategies
Continuous CX optimization through analytics and feedback

The result? Customer service doesn’t just resolve issues – it drives loyalty and business growth.

Tailored Operational Solutions Across Various Platforms

Omnichannel Customer Support

Be Where Your Customers Are

Our agents manage real-time interactions and asynchronous conversations with consistency and care across voice, email, chat, and social platforms.

How it works:
  • We align with your existing platforms and workflows
  • Our teams are trained to handle brand-specific scenarios
  • You maintain oversight while we ensure seamless operations
Omnichannel Customer Support Omnichannel Customer Support
Use cases:
  • e-Commerce order management and post-purchase support
  • SaaS platform troubleshooting and user onboarding
  • Financial services query resolution with compliance adherence

Live Chat & AI Chatbot Integration

Accelerate Response Times, Reduce Ticket Volumes

Blend human support with AI-powered chatbots to deliver intelligent, always-on service that’s as smart as it is seamless.

What we manage:
  • Deployment of AI chatbots for common queries
  • Integration with live agents for escalations
  • Continuous training to improve chatbot accuracy
Live Chat & AI Chatbot Integration Live Chat & AI Chatbot Integration
Use cases:
  • 24/7 customer support without additional headcount
  • Handling peak-hour chat volumes efficiently
  • Providing instant answers to FAQs while agents focus on complex issues

Multilingual Customer Service

Support Global Audiences with Localized Care

Deliver seamless experiences to customers worldwide while maintaining your brand voice across markets.

What we manage:
  • Deployment of AI chatbots for common queries
  • Integration with live agents for escalations
  • Continuous training to improve chatbot accuracy
Multilingual Customer Service Multilingual Customer Service
Use cases:
  • Expanding into non-English speaking markets
  • Managing global e-commerce customer service
  • Supporting international SaaS user bases

Customer Retention & Loyalty Programs

Turn Users into Loyal Advocates

We design and execute strategies to reduce churn, re-engage dormant users, and increase customer lifetime value through proactive, data-driven outreach.

What we manage:
  • Churn analysis and risk segmentation
  • Personalized re-engagement campaigns
  • Loyalty program design and execution
Customer Retention & Loyalty Programs Customer Retention & Loyalty Programs
Use cases:
  • Subscription renewals and upsell strategies
  • Recovering abandoned carts or cancelled subscriptions
  • Boosting customer referrals through rewards

CX Optimization & Insights

Continuous Improvement That Moves the Needle

Using call analytics, feedback loops, and sentiment tracking, we refine your customer operations for maximum impact.

What we deliver:
  • Actionable insights from support interactions
  • Process improvements to enhance resolution times
  • Reporting aligned with your business KPIs
CX Optimization & Insights CX Optimization & Insights
Use cases:
  • Improving CSAT and NPS scores
  • Streamlining workflows for faster service delivery
  • Identifying training needs for customer support teams

Who We Help

We support businesses across industries, tailoring solutions to help them scale, innovate, and deliver meaningful results.

e-Commerce & Retail Brands

SaaS & Tech Platforms

Financial & Professional Services

Consumer Products & Subscription Businesses

Travel, Hospitality & Lifestyle Brands

What Our Clients Achieve

40%

Faster resolution times through live chat and AI

25–50%

Cost savings with optimized support workflows

20%

CSAT improvements of or more within the first quarter

High NPS

Increased retention and NPS across key customer segments

Real Stories From Industry Leaders

Dr. Christoph Beck,
Dr. Christoph Beck,

Director
Foro Innovativo

“We have partnered with Tru Performance to run digital marketing projects in various English, Spanish and German speaking countries. It is beautiful to work with them. We appreciated in particular their great service, seamless integration of their work into our projects, technical expertise and their innovative approaches to solve customer’s marketing problems. Highly recommended.”

Ian S,
Ian S,

Director, Client Experience
CDG

“The Tru Performance team is a great partner in our efforts to build out and improve our digital presence. They are dedicated to meeting our high (and sometimes shifting!) needs. Additionally, the team goes above and beyond to recommend ways to quickly approve and adapt our processes to better leverage the tools we have in our tech stack for sales and marketing. Great team. Great partners.”

Rik Williams,
Rik Williams,

Sr. Technical Architect
Plume Design, Inc

“When we needed some extra development bandwidth due to a temporary increase in workload, Tru Performance managed to quickly provide assistance, with the resource allocated seamlessly delivering quality results to tasks with little guidance.”

Jordan Calderon,
Jordan Calderon,

President & Founder
StratDev Digital Marketing

“Tru Performance has helped us in the development of one of our projects which involved development, designing and managing an online store. The company’s talents are evident with their excellent work on this scope, using both web design skills as well as advertising strategies to promote it further.”

Raquel Michelena
Raquel Michelena

Director,
Weinstock Immigration Lawyers

"Working with TruPerformance has been an outstanding experience! Their exceptional organizational skills and well-structured methodology made the entire process seamless from the very beginning. The team has been incredibly helpful, open, and collaborative, consistently going above and beyond to make everything easy and achievable. They are not only easy to work with but also truly invested in delivering results, which we began seeing quickly. If you’re looking for a professional, results driven SEO team that’s a pleasure to partner with, TruPerformance is the way to go. Highly recommended!"

Adrienne Lumb
Adrienne Lumb

Director, Website Strategy
Cybersecurity Company

"From the beginning of our partnership, we were a young company creating a new category for data visibility, security and protection. And, it’s not always easy to work with startups like ours that face a multitude of challenges. But they took our challenges with focus, expertise, and relentless dedication – and helped us grow all the way through acquisition in just a few short years.
I can confidently say we would not be where we are today without them. They’re also a joy to work with – always on – and staying several steps ahead!"

Doris Walczyk
Doris Walczyk

Sr. Industry Marketing Manager
Autodesk

“I came in contact with Tru Performance searching for a Marketing Outsourcing Services provider. By taking a look at their previous projects and having calls, we agreed to work together, basically, on SEO and Digital PR. They have worked incredibly well with our clients by being communicative and transparent all the time.”